I would like an environmental report broken down into items and collections points.
Go to DATA -> Environmental report. Here, you will find different types of report to choose from.
We are missing the documentation used to calculate our invoice. Where can I find it?
You will find your invoice in the Customer Portal under INVOICES: Standard. To download the current invoice, click the fraction the invoice refers to. If you lack authorization, contact your nearest Stena Recycling facility.
I would like to see how much of a specific type of material you collected in the last year?
Under ANALYSIS, you can find a number of reports that provide information based on volumes/fractions.
I would like an annual report based on the materials you have collected for us.
Under FOLLOW UP, you can find different reports, e.g. reports based on the recycling hierarchy, CO2 emissions, costs and volumes.
I can’t see all the statistics regarding my collection point?
If you do not have a specific collection address, contact your nearest branch or customerportal@stenarecycling.se who will help you update your account.
I have received a payment from you, where can I find documentation for it?
You can find your invoices in Follow-up -> Invoices. To see a summary or to download an invoice, select a place and the current period. You can also search for an invoice number or order number. To see further statistics regarding the invoice, visit Follow up -> Data -> Waste events. Show the column "Invoice number" and, if needed, download to excel. If you lack authorization, please contact your nearest Stena Recycling facility.
Do the amounts shown in the Customer Portal include VAT?
No, all amounts shown do not include VAT.
